You know how it goes: you are facing a difficult situation with a client, and you aren’t quite sure how to respond to it to navigate the conversation into a meaningful direction. This is where email templates can come in handy. This article features email templates for communicating with clients, superiors, teammates and the like. You can easily customize them. They balance firmness and tact, professionalism and friendliness.

Please note, though, that these templates are subjective. They’ve been created to the best of my ability, with the help and input of dozens of designers and developers. Once you load the templates into your email program, remember to format them first, OK? Use the “Paste as plain text” command and you’ll be fine.

comments