It’s the age of innovation, and whether it’s a product or service, customers have more choices than ever. Fortunately, businesses have just as many ways to stand out from the crowd and become the top pick. One powerful differentiator that’s often overlooked is customer engagement. Microsoft’s modern desktop helps businesses streamline operations and deliver a truly delightful customer experience.

Whether or not you adopt Microsoft 365 into your operations, Jorge Rojas, a Microsoft 365 support professional in Toronto says you can apply its key lessons to better your organization.

Customer Service Is Key

Customers remember when they receive excellent service, and perhaps more strongly when the service falls short. Savvy businesses prioritize providing customers with fast, accessible, and reliable communication options. Cloud computing tools such as Microsoft’s Azure keeps all of your employees connected and ready to assist customers, whether they’re working on site or off.

Flexible Work Options Benefit Everyone

With so many ways to communicate and transfer data remotely, there are few reasons to limit your employees to onsite work. Microsoft’s Enterprise Mobility + Security (EMS) provides the flexibility and security your organization needs to deliver exceptional customer experiences upon every request.

Compatible on multiple devices, EMS lets your frontline support team connect from virtually anywhere. Businesses that embrace remote work are more likely to attract standout employees that provide incredible value to the organization and impactful service to customers.

Don’t Overlook Security

With hackers targeting large corporations and small-to-medium-sized businesses alike, securing your data is paramount. Azure’s cloud-based features let you assist customers without placing their data at risk. The platform complies with the latest cyber security standards and provides rugged protection fit for mom-and-pop shops and financial conglomerates alike.

Transform Data into Information

Without a way to organize and make sense of data, all you have is a jumble of numbers and letters. Azure uses AI-driven analytics to help you understand and develop tailored solutions for your customers. Advanced reporting can reveal subtle yet valuable customer trends and nuances you might otherwise overlook. It all adds up to a competitive edge and better customer relationships.

Modern Business Requires Cutting-Edge Technology

We’ve all been in an office populated with decades-old hardware and software. While it may seem smart to milk old technology to cut costs, inefficiency, security risks, and frustration often outweigh the benefits. Businesses need powerful tools that can handle the quality and quantity of modern communications.

Modern desktop solutions like Microsoft 365 give your employees the tools they need to collaborate in real time, share files, and assist customers quickly and securely. It’s consistently excellent service that not only retains customers, but turns them into your most influential advocates.

Empower Your Business with a Modern Desktop Solution

The most effective tools are both fully featured and easy to use, and the modern desktop meets both criteria. Microsoft 365 empowers your business with an assortment of features to retain customers, provide exceptional service, and encourage your customers to spread the word about your organization. It’s future-proof design adapts to your business’ evolving needs while top-notch security features help keep your files and communications safe from cybercriminals.

Are you ready to make the jump to a modern desktop solution? Doing so can help your business grow like never before.

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